Refund policy

Last updated: October 20, 2026

At Laluxbag, operated by LALUXBAG LLC, we want you to be completely confident in your purchase. Because our products are digital downloads that cannot be physically “returned,” this policy explains when and how you can receive a refund within 14 days of purchase.

1. 14-Day Refund Window

You may request a refund within fourteen (14) calendar days from the date of your order. Requests received after 14 days are not eligible for a refund, except where required by law.

2. Eligible Refund Reasons

A full refund will be issued if, within the 14-day window:

  • Defective file: The file is corrupted, incomplete, or cannot be opened, and our support team is unable to fix the issue or provide a working replacement.
  • Not as described: The product is materially different from its description on our website.
  • Not delivered: You did not receive your download and we are unable to deliver it after you contact us.
  • Duplicate purchase: You accidentally purchased the same guide more than once. The duplicate order will be refunded.
  • Unauthorized transaction: The purchase was made without your authorization (subject to verification).

3. Non-Refundable Situations

Because digital content can be accessed and kept immediately after delivery, refunds are generally not available for:

  • Change of mind after the guide has been downloaded;
  • Purchasing the wrong destination when the product title and description were clear;
  • Changes in travel plans or cancelled trips;
  • Requests made more than 14 days after purchase;
  • Information that changed after publication (for example, updated prices, opening hours, or regulations), since travel details can change at any time.

We review every request individually and fairly. If your situation is not listed, please contact us anyway; we will always try to find a reasonable solution.

4. How to Request a Refund

  1. Email support@laluxbag.store within 14 days of purchase.
  2. Use the subject line “Refund Request – Order #[your order number]”.
  3. Include the email used at checkout, the guide purchased, and the reason for your request (screenshots help for file issues).

We will reply within 24–48 business hours. For file problems, we may first offer a replacement file or troubleshooting help.

5. Refund Processing

Approved refunds are issued to the original payment method. Once processed, please allow 5–10 business days for the funds to appear, depending on your bank or card issuer. After a refund is issued, your license to use the guide ends and download access may be disabled; you agree to delete any copies in your possession.

6. Exchanges

If you bought the wrong guide by mistake and have not yet downloaded it, contact us within 14 days and we will gladly exchange it for another guide of equal value. Price differences may apply for guides of higher value.

7. Customers in the EU, UK & Other Regions

By completing your purchase and starting the download, you expressly consent to immediate delivery of digital content and acknowledge that, where permitted by law, you lose your statutory right of withdrawal once the download has begun. This does not affect your legal rights regarding defective or non-conforming digital content, which remain fully protected.

8. Chargebacks

If you have an issue with your order, please contact us first. We resolve most problems within one business day. Filing a chargeback without contacting us may delay resolution.

9. Contact Us

LALUXBAG LLC
2108 N Street, Sacramento, CA 95816, United States
Email: support@laluxbag.store
Phone: +1 (530) 202-2765