FAQs

Find quick answers to the most common questions about our digital travel guides, orders, downloads, and refunds. Can’t find what you’re looking for? Email us at support@laluxbag.store and we’ll reply within 24–48 business hours.

About Our Products

What exactly am I buying?

All Laluxbag products are digital travel guides (eBooks). Nothing is printed or shipped. After purchase you receive a downloadable file you can read on any phone, tablet, e-reader, or computer.

What file format are the guides in?

Our guides are delivered as PDF files, which open on virtually every device using free apps such as Adobe Acrobat Reader, Apple Books, Google Drive, or your device’s built-in viewer.

Who writes the guides?

Our current collection is written by travel author Tom Frans A Kerwyn. Each guide focuses on practical, real-world advice: cities, landmarks, food, transportation, budgeting, and sample itineraries.

Are the guides up to date?

Yes. All guides in our collection are 2026 editions. That said, prices, opening hours, visa rules, and transport schedules can change at any time, so we always recommend confirming critical details (especially entry requirements) with official sources before you travel.

Which destinations do you cover?

We currently offer guides for Spain, Kyoto (Japan), Vietnam, and Indonesia. New destinations are added regularly, so check back or follow us for updates.

Can I use the guides offline?

Absolutely. Once downloaded, your guide is saved on your device and works without an internet connection. This is perfect for flights, trains, and areas with limited signal.

Orders & Payment

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) and other secure payment methods shown at checkout, such as Shop Pay, Apple Pay, and Google Pay where available.

Is my payment secure?

Yes. Our store is powered by Shopify, and all payments are processed through an encrypted, PCI-DSS compliant checkout. Laluxbag never sees or stores your full card number.

In which currency are prices shown?

Prices are listed in US Dollars (USD). If you pay with a card issued in another currency, your bank will convert the amount and may apply its own exchange or foreign transaction fee.

Do I need an account to purchase?

No. You can check out as a guest. Just make sure to enter a valid email address, because that is where your download link will be sent.

Will I receive a receipt?

Yes. An order confirmation with your receipt is emailed to you immediately after purchase.

Delivery & Downloads

How and when will I receive my guide?

Delivery is instant. As soon as your payment is confirmed, a download button appears on your order confirmation page and a download link is sent to the email address you entered at checkout. See our Shipping Policy for full details.

I didn’t receive my download email. What should I do?

First, check your spam, junk, and promotions folders. Emails can occasionally take a few minutes to arrive. If you still can’t find it after 30 minutes, contact us at support@laluxbag.store with your order number and we’ll resend it.

Is there a limit on downloads?

Download links may have a limited number of uses or an expiry period for security reasons. We recommend saving your file to your device right away. If your link expires, just contact us and we’ll issue a new one.

Do you ship physical books?

No. All of our products are 100% digital. There are no shipping fees, no customs charges, and no waiting.

Can I buy a guide as a gift?

Yes. Simply enter the recipient’s email at checkout, or purchase it yourself and forward the confirmation email with the download link.

Refunds & Support

What is your refund policy?

We offer a 14-day refund window from the date of purchase for eligible cases, such as a defective or corrupted file, a product significantly different from its description, a duplicate purchase, or a guide that was never delivered. Read the complete Refund Policy for details.

The file won’t open. What should I do?

Try opening it with a different PDF reader or on a different device. Make sure the download completed fully. If it still won’t open, email us with your order number and a short description (a screenshot helps) and we’ll send a fresh copy or resolve the issue.

Can I share the guide with friends?

Each purchase grants a personal, non-transferable license for your own use. Sharing, reselling, or redistributing the files is not permitted. See our Terms of Service.

How can I contact you?

Email support@laluxbag.store, call +1 (530) 202-2765, or use the form on our Contact page. Our team responds Monday to Friday, 9:00 AM – 5:00 PM Pacific Time.